FAQS

Your Questions,
Clearly Answered

Find answers to the most common questions about our products, ordering process, delivery, and more.

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Products
Orders & Payments
Delivery
Custom Packaging
Sustainability
Account & Support
What products does PackNest offer?

PackNest offers a wide range of eco-conscious food packaging solutions, including paper cups, plates, bowls, takeaway containers, wooden cutlery, straws, portion cups, paper board trays, catering boxes, corrugated stock boxes, and pizza boxes. We're your one-stop shop for sustainable packaging in New Zealand!

Can I order custom sizes or branded packaging?

We understand the need for unique branding! While many of our products are standard, we do offer options for customisation and personalised branding for bulk orders. Please contact our team at info@packnest.co.nz to discuss your specific requirements.

How do I place an order?

Ordering from PackNest is easy! Simply browse our products online, add your desired items to your cart, and proceed to checkout. If you need assistance, feel free to call us at 02102248534.

Do you offer bulk order discounts?

Yes, we value our loyal customers and offer competitive pricing for bulk orders. The larger your order, the more savings you can expect. Please get in touch with our sales team for a custom quote at info@packnest.co.nz

Are your products environmentally friendly?

Absolutely! Eco-consciousness is at the core of PackNest. We specialise in offering products made from sustainable materials like sugarcane, paper, and wood, ensuring they are often compostable or recyclable. Look for specific certifications and material details on each product page.

Do you offer delivery across New Zealand?

Yes, we offer delivery services throughout New Zealand. For detailed information on our delivery zones, times, and charges, please visit our delivery information page.

What should I do if my order arrives damaged or incorrect?

We pride ourselves on quality control, but sometimes issues occur. If your order arrives damaged or incorrect, please contact us immediately within 48 hours of delivery with your order number and photos of the issue. We'll work swiftly to resolve it for you.

What payment methods do you accept?

We accept various secure payment methods, including major credit cards (Visa, Mastercard) and bank transfers. Payment is processed securely through our online webshop at the time of order. For larger accounts or specific terms, please contact our accounts department.

How long does delivery take?

Delivery usually takes 1-5 working days depending on location.

Can PackNest help me choose the right packaging for my business?

Definitely! With our practical experience in the industry, our friendly team is here to guide you. Contact us with your business needs and we'll help you select the most suitable and sustainable packaging solutions. Email us at info@packnest.co.nz

Still have questions?

We're here to help!

Can't find the answer you're looking for? Our support team is ready to assist you.

Your Trusted Partner
For Sustainable Packaging

Ready to elevate your business with consistent quality and eco-friendly packaging? At PackNest, we're committed to providing the best service and products in New Zealand. Join our growing family of satisfied customers and make a positive impact, one package at a time.

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